Shipping Policy
Fast & Reliable Delivery
𝓥𝓮𝓵𝓶𝓸𝓻𝓪™ partners with trusted global shipping carriers, including FedEx, DHL, UPS, EMS, and other local delivery providers, to ensure your order is delivered safely and efficiently to your door.
We are pleased to offer convenient shipping options for our customers.
Order Processing Time
Orders are processed as quickly as possible after payment confirmation.
• Orders are usually prepared within 1–2 business days.
• Tracking information will be provided once your order has been shipped.
• After shipment, delivery times may vary depending on your location, carrier, customs clearance, and other factors.
Please note that orders cannot be modified after processing begins, including changes to shipping addresses.
Delivery Time
Estimated delivery time after shipment:
United States & International Orders: 10–20 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs inspections, holidays, weather conditions, carrier delays, or other circumstances beyond our control.
International Shipping
We provide international shipping services with rates based on order weight and destination.
Customers are responsible for any applicable customs duties, import taxes, or additional fees charged by local authorities.
Customs regulations vary by country. For more information, please contact your local customs office.
Multiple Item Orders
For orders containing multiple products, items may be shipped separately and arrive at different times due to different warehouse or production locations.
Lost, Damaged, or Delayed Packages
𝓥𝓮𝓵𝓶𝓸𝓻𝓪™ is not responsible for packages that are lost, stolen, or damaged after confirmed delivery by the shipping carrier.
If your tracking information shows delivery confirmation but you have not received your package, please contact the shipping carrier directly for assistance.
For damaged packages, please contact our customer service team as soon as possible with relevant details.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
Once an order has entered processing or shipment preparation, we are unable to change the delivery address or cancel the shipment.
Free Shipping Offer
Enjoy free shipping on all product orders for a limited time. Take advantage of this offer and experience convenient delivery with 𝓥𝓮𝓵𝓶𝓸𝓻𝓪™.
Contact Us
If you have any questions about your order or shipping status, please contact our support team:
𝓥𝓮𝓵𝓶𝓸𝓻𝓪™
Kitchenware Craft, Inc.
3398 Leonis Blvd, Vernon, CA 90058, USA
Email: service@daluckbbqvip.com
Phone: +1 323-582-7799
Customer Service Hours: 9:00 AM – 6:00 PM (PDT)