Return Policy
Return & Refund Policy
Easy Returns Within 30 Days
At 𝓥𝓮𝓵𝓶𝓸𝓻𝓪™, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Requirements
To be eligible for a return:
• Items must be unused, in original condition, and include original packaging and labels.
• Certain products may have specific return requirements, which will be stated on the product page.
• Customized items, food products, and personal care items cannot be returned.
How to Start a Return
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Contact our customer support team at service@daluckbbqvip.com with your order number and return reason.
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Wait for our confirmation and return instructions.
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Pack the item securely in its original packaging.
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Ship the product to the provided return address.
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Once your return is received and inspected, we will process your refund as soon as possible.
Refund Information
After your return is approved:
• A full refund will be issued to your original payment method.
• Please allow some time for your bank or payment provider to complete the refund process.
Return Shipping Fees
• Customers are responsible for return shipping costs for unwanted items or personal reasons.
• If the item arrives damaged, defective, or incorrect due to our error, we will cover the return shipping cost.
Order Cancellation
You may request to cancel your order after purchase. Cancellation requests must be submitted before the order enters the shipping process.
Once your order has been processed and shipped, cancellation is no longer available. Orders are usually prepared for shipment within 2–3 business days after purchase.
Contact Us
If you have any questions regarding returns, refunds, or order assistance, please contact:
𝓥𝓮𝓵𝓶𝓸𝓻𝓪™
Kitchenware Craft, Inc.
3398 Leonis Blvd, Vernon, CA 90058, USA
Phone: +1 323-582-7799
Email: service@daluckbbqvip.com
Return Address
Please contact our customer service team before sending any return. We will provide the correct return instructions and address based on your order.